Disputes and corrections

Correct a registry record

Anyone can dispute a record, free of charge. We aim to respond within 2 business days. If you request removal of a disputed entry, it comes down while we investigate.

• Brands: if we curated an entry about you, the evidence behind it is available to you on request as part of the dispute.
• Everyone else: you can report an incorrect account, an agency that no longer represents a brand, or any other error.

Dispute form

Send disputes to [email protected].

This form is not connected. Email your dispute with the brand's domain, the record that is wrong and the correction needed.

About you

Your name

Your role Choose one I work for or represent the brand I work for the brand's agency I work for an ad platform Member of the public Other

The record

Brand domain

Which record?

What's wrong?

Send dispute

What happens next

1. A member of the team replies with a case reference. Our target is 2 business days.
2. If the dispute concerns a removal, the record comes down immediately while we investigate.
3. Every change made as a result is notified to all the brand's contacts and appended to the brand's public changelog.

We publish median resolution times in the quarterly transparency report.